Success Story: Hotel Risk Assessment for Duty of Care and Travel Risk Management
Travel Risk Management Starts Before Arrival
Travel risk does not begin at the destination. It begins with the infrastructure travelers rely on along the journey. For organizations with duty of care responsibilities, hotels are not simply places to rest. They are critical nodes within a broader travel risk management framework.
Recently, Lares Risk Management International conducted structured on-site hotel risk assessments across multiple locations to support organizations operating in higher-risk environments. These validations were designed to go beyond desk-based reviews and policy documents, focusing instead on how security measures function in real conditions.
Why Hotel Security Assessments Must Go Beyond Paper Compliance
Many hotels present strong security credentials on paper, including access controls, surveillance systems, and emergency procedures. However, operational resilience often differs from formal documentation.
During on-site hotel security validations, LRM identified recurring gaps between visible security measures and actual exposure. These included zoning inefficiencies that allowed unrestricted movement between public and private areas, misaligned CCTV coverage that left key access points unmonitored, and emergency route accessibility issues that could slow evacuation or response during an incident.
Such gaps are not always obvious to corporate travel planners or individual travelers. Without structured hotel risk assessments, organizations may unknowingly prioritize convenience, brand familiarity, or location over security suitability.
Applying Structured Hotel Risk Assessments to Support Duty of Care
LRM applied a rapid, structured hotel risk assessment methodology combining physical inspection, staff interviews, and environmental analysis. Each hotel was evaluated using clear, consistent risk ratings aligned with organizational duty of care standards.
This approach enabled clients to compare hotels objectively, identify unacceptable risk levels, and make informed decisions grounded in operational reality rather than assumptions. The process also provided practical mitigation recommendations, allowing organizations to balance security requirements with travel efficiency.
From Convenience-Led Choices to Risk-Informed Travel Decisions
By validating hotels on the ground, organizations shifted from convenience-led hotel selection to risk-informed travel planning. This change supports safer travel outcomes, improves incident preparedness, and strengthens compliance with duty of care obligations.
For organizations operating in complex or elevated risk environments, hotel risk assessments are not a luxury. They are a measurable contributor to traveler safety, resilience, and responsible travel risk management.
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